SmallBizGenius Analysis
Ilovedooney, an online retailer of Dooney & Bourke products, receives overwhelmingly negative reviews regarding customer service and order fulfillment. While some customers praise the product quality and pricing, the majority report issues with shipping, returns, and unresponsive support.
Category Breakdown
Scores based on analysis of 44 recent reviews
Customer Service
2.0/10Many reviewers express extreme dissatisfaction with Ilovedooney's customer service, citing long response times, unhelpful representatives, and being hung up on. Customers report difficulties resolving issues with orders, returns, and missing items, often describing the service as "non-existent" or "horrible."
20 reviews mention thisShipping & Delivery
3.0/10Numerous customers report issues with shipping and delivery, including orders being canceled without notification, delays, misdelivered packages, and items missing from orders. Some also complain about the packaging quality, with damaged boxes and inadequate protection for the handbags.
15 reviews mention thisReturns & Refunds
2.5/10The return process is a frequent source of frustration, with customers citing high return shipping costs, unexpected return fees, and difficulties obtaining refunds. Some reviewers claim they were charged for return shipping even when the error was on Ilovedooney's part.
12 reviews mention thisProduct Quality
7.0/10While some customers praise the quality and authenticity of the Dooney & Bourke products, others report receiving items with defects or in poor condition. Some reviewers question whether the items are truly new, citing issues like used lipstick found inside a new bag.
10 reviews mention thisOrder Fulfillment
3.5/10Several customers report problems with order fulfillment, such as orders being canceled after payment, items being out of stock despite being listed as available, and incorrect items being shipped. This leads to frustration and distrust in the company's ability to accurately process orders.
8 reviews mention thisPros & Cons
What Customers Love
"The products are exactly what is on dooney.com with a much better deal on bags and wallets both. They are 100% authentic and in excellent condition."
"It's mostly just restock items for cheap. I wouldn't have been able to own a dooney & bourke if it wasn't for this site. I love it. Seriously check out their website you won't be disappointed."
"I paid for 3 day shipping , it arrived on time. Got my bag last night. It is better than expected..I love it."
"I absolutely love this website."
"Contacted the company, they re-searched it, and they gave me a full credit for the missing item. Great company, great customer service will definitely order more from them."
Common Complaints
"Let me assure you that customer service is NON EXISTENT!!!"
"I ordered a bag from them it never came. They made mistake on address now this was a birthday/ graduation gift that a person picked out. Now it didn’t show up."
"Just an advisory to anyone buying on ILoveDooney- they do not stand behind their products. ... Once finally returned, they reduced my refund $30 to cover shipping. That is exorbitant and excessive."
"The bag I received should have been categorized as a second. There are stripes in the dye all over the bag."
"I ordered 4 bags from the site. 2 of which were the same product. ... I contacted customer service on 12/22 - to be told that my original item that I had not received was cancelled (not by me) because I placed my second order on 12/20"
Common Questions About Ilovedooney
Answers derived from customer review patterns
Is Ilovedooney legit and trustworthy?
While Ilovedooney sells authentic Dooney & Bourke products, many customers report negative experiences that raise concerns about its trustworthiness. Numerous reviewers cite issues with order fulfillment, shipping, and customer service, including orders being canceled without notification, items missing from orders, and difficulty obtaining refunds. The prevalence of these issues suggests that customers should proceed with caution and be prepared for potential problems. Given the numerous complaints, it's wise to carefully consider the risks before making a purchase.
Based on 15 reviewsDoes Ilovedooney have good customer service?
Based on the reviews, Ilovedooney's customer service is a major area of concern for many customers. A significant number of reviewers describe the customer service as "horrible," "non-existent," or unresponsive. Common complaints include long wait times, unhelpful representatives, and difficulty resolving issues with orders, returns, and missing items. While a few customers report positive experiences, the overwhelming consensus is that Ilovedooney's customer service is inadequate.
Based on 20 reviewsIs Ilovedooney worth it for small business?
For small businesses, Ilovedooney is likely not a worthwhile option due to the high risk of unreliable service and poor customer support. The numerous complaints about order fulfillment, shipping delays, and difficult returns make it a risky choice for businesses that need consistent and dependable service. The potential cost savings may not outweigh the potential for frustration and lost time dealing with customer service issues. Small businesses are better off sourcing their needs from more reliable vendors, even if it means paying a slightly higher price.
Based on 5 reviewsWhat is Ilovedooney's return policy like?
Ilovedooney's return policy is a point of contention for many customers, with numerous complaints about high return shipping costs and unexpected return fees. Some reviewers report being charged for return shipping even when the error was on Ilovedooney's part. Additionally, some customers claim they were not informed about the return fee until they initiated the return process. These issues suggest that customers should carefully review the return policy before making a purchase and be prepared for potential costs and complications.
Based on 12 reviewsWhy do people have so many problems with Ilovedooney?
The problems with Ilovedooney appear to stem from a combination of issues related to order fulfillment, shipping, and customer service. Many customers report that orders are canceled without notification, items are missing from orders, or the wrong items are shipped. These fulfillment errors are compounded by a customer service system that is often described as unresponsive and unhelpful. The combination of these factors creates a frustrating experience for many customers, leading to widespread dissatisfaction and distrust.
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